Great customer experiences start with understanding your customer truth

We’re not talking about just “the voice of your customer”, but their minds, their true perspectives: Why they do what they do. How they think, feel, act.

What we do

It’s so much more than market research

Our comprehensive survey software, online focus groups, live video, and online community monitoring enable you to listen, view, connect and engage with your customers to gain an understanding and clear perspective of what drives their behavior and decisions so that you can design the right customer experience.

Want to understand how our comprehensive survey software and customer insights software can help in your marketing research? Watch this 90-second video.


What we do

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Trusted by industry leaders

Industry leaders trust our survey software and customer insights software for their quantitative research and qualitative research.

Let us help you get your customer truth

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How we help

Advanced surveys & reporting, digital qual, live video and focus groups help you get to your customer truth

When you listen, view, connect and engage with your customers multi-dimensionally, you can truly understand what drives their behavior and decisions. This empowers you to create exceptional customer experiences. Simply put, it enables you to connect your story to theirs.

Customer Experience

Add valuable data to your marketing data

Know your shopper journeys, get the Voice of the Customer (VOC) program, talk to your website users, understand your users’ online experience, and find out how and why people use your products. Learn more

Brand

Get your customer’s perspective

Segment and target the right customer, find out your Net Promoter Score, and ad testing. Learn more

Product

Create something people want

Products and services testing, naming, pricing, and packaging. Learn more

Employee

Happy employees lead to successful companies

Employee satisfaction surveys. Set 360-degree employee reviews. Learn more

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Get to know us better

Catch up on the latest market research news, tips, tricks, and opinions.

You’re in safe hands


Your data is secure

Everything is encrypted, with protocols like Secure Socket Layer (SSL). Your data will follow the EU-US Privacy Shield Framework.

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You’ll have help
whenever you need it

Our service team can consult on how to design your research, roll it out, train your people, and report on your results. They can also help recruit and manage panels, and train you to use our tools.

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Begin your journey to better customer insights

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