FocusVision Decipher Research Services Support

FocusVision’s Research Services team is dedicated to providing full coverage for your survey and reporting needs.

With our Services team, you will have a dedicated, localized project team with the added benefit of our global support resulting in flexible, and fast turnaround times. Our team is available to assist, giving you more time to present key insights and results.

Working Together

Think of us as an extension of your team. We offer the following as standard to all Services clients:

  • On-site visits, business reviews and training
  • Kick-off calls with each project
  • Three-step questionnaire testing and review process
  • Advice and consultation on making your survey more engaging and mobile ready
  • Award-winning programming using our industry-leading software Decipher
  • Custom programming to modify standard question types
  • 1-to-1 tutorial on getting the best out of Decipher
  • Continuous real-time access to your project, survey metrics, data downloads and real-time online reporting
  • Online crosstabs and dashboard creation
  • Cost-effective, best-in-class translation and sample recruitment

We will collaborate with you to develop a working relationship that suits you best.

we are involved with our clients from start to finish of the research

What We Can Do, For You

Reduce Drop-off & Improve Data Quality: Decipher has the highest completion rates in the industry. We review every questionnaire for accuracy and offer suggestions on how to make your survey perform better.

Speed Time to Insights: We can streamline your reporting process through branded PowerPoint exports, virtual questions to aggregate data, assist with crosstabs and adaptation of data labels and data maps to fit your workflow.

Customization: We ensure that your surveys are engaging and on brand. We can create survey experiences that boost engagement whilst remaining true to your brand values.

Sample and Respondent Management: We are experts at sampling, sample plans and ensuring high data quality. If you have a list to employ, we can help with that as well and regularly boost response rates from Fortune 1000 customer surveys.

Real-time Reporting and Field Management: View field and campaign statistics in real-time via the reporting portal or ask your project manager to set up online dashboards as you’re fielding.

Download Services Overview

See for yourself: Begin your journey to better customer insights

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