Bring people together from around the world
In today’s Experience Economy, a constant customer feedback loop is essential to secure brand loyalty and drive product development. However, large research projects that regularly tap the customer mindset can be expensive and time consuming. Video provides a timely solution by enabling deeper customer-to-brand connections and provides a highly-effective platform for storytelling.
FocusVision’s industry-leading InterVu product enables you to reach a broader, more diverse set of your customers and get to the heart of their truth in a matter of minutes by conducting powerful video interviews and online focus groups quickly and easily from anywhere using a secure, compliant platform with all the functionality you need to conduct, capture and use your data. No travel required.
You’re never in this alone! For a smooth experience when using FocusVision InterVu, our Professional Services team offer a range of scalable services so you have just the right amount of assistance you require:
From setting up the room and working with a recruiter to fill it, Project Managers will ensure that your session runs smoothly. If required, they can also drive the session enabling the moderator to focus on engaging with the participants.
Live Tech Support
Our technicians will ensure that the participants’ technology, bandwidth and camera are all set up to ensure no problems on the day of the research. If needed, they can work with the recruiter to replace participants. The technician will also be available live during the session to manage people getting into the room and to solve any technical issues that may occur.
FocusVision InterVu provides a remote backroom for the moderator and observers to give the same experience as you would for a live, in-person IDI or focus group. This keeps clients and observers hidden in the background where they can enjoy the ability to chat, pass notes/guidance to the moderator, or use tools like the marking pad for creating time stamps that are synced to the archive for time saving and easy analysis on the archive once the project is completed.
Security and Privacy
Unlike many non-research designed platforms, FocusVision InterVu protects all data to the standards demanded by the most highly regulated industries and countries in the world. Our experience and knowledge about compliance enables us to protect your interests and provide you with assistance when needed.
All of our data is encrypted through protocols such as Secure Socket Layer (SSL) and all of our data centers are SSAE16 Type II SOC2 or ISO27001 certified. Every year, we assess our protocols through internal and external security specialists.
Safe and secure
A safe, secure environment that protects your participants and your business.
Gain customer insights
Reach people, whenever, wherever, to capture meaningful feedback, thoughts and non-verbal responses.
Replicate in-person Focus Groups
Save time and cost by hosting focus groups online.
Capture emotions quickly
Zero-in on facial expressions and body language to immediately measure reactions and get feedback.
Replicate Facility Activity
Moderators can reproduce virtually every facility-based activity including sharing and marking stimuli, storytelling and polling.
All projects are recorded and a 90-day archive is provided with tools for easier clipping and analysis.
Deploy an always-on solution
Social media and technology actively impact customer experiences and opinions. Act quickly and stay connected with your customers to understand sentiments; ask your employees what they think; or regularly meet with your beta testers or customer advisory board to pressure test.
Highlight important moments, create presentation-ready clips, share files and more.
Share your screen with participants, particularly useful for usability testing.