FocusVision takes pride in ensuring you have the best experience using our products. Not only do we offer complete technical coverage but we also offer a range of professional services for all of our products. Whether you require additional resource or expertise to get your project started or need a complete project management solution, FocusVision has the knowledge and the capacity to meet your requirements.
Get help with surveys and reporting
From programming to complete project coverage, FocusVision can get your projects up and running in just five steps. If you need complete project coverage, you’ll have the benefit of a dedicated client success manager and the knowledge of our lead programmers and project managers.
FocusVision are also experts in migrating trackers from a competitor survey solution to FocusVision Decipher. Simply speak to one of our project managers to get started.
Get help with digital qual and Live Video
Our services team provides researcher and observer training sessions to get you up to speed with the FocusVision Revelation solution. Additionally, we can provide you with a Participant Management Service. This service is designed to maximize respondent activity levels by maintaining daily communication with your respondents. The team will also handle any participant inquiries, direct platform questions to the technical team and keep you updated on participation daily.
Our support team is on hand to ensure that your stream runs smoothly wherever you’re running it from. Our tech team will complete a full test of the equipment and keep an eye on the stream during operation. Post-stream, our team will assist with archiving video and other post-project services such as transcriptions.
Your dedicated project manager will guide you through the solution to ensure you can get the most out of every feature and set up your project exactly the way you need it. They’ll also be on-hand during each meeting for any support that’s required and assist with the archive and deliverables post-project.