Panel Discussion: Voice of the Customer – What Does This REALLY Mean?

Voice of the Customer. At its core, we can all agree it is exactly what it says – giving your customer a voice – but what happens when you really dig into what VoC means within organizations and how it is implemented? Should we rather be talking about the larger bucket of “Customer Feedback”? Even then, what do we mean by that? What questions should we be asking? Take the trusty Net Promoter Score (NPS) that is more often than not included in any form of VoC. Is this the be-all and end-all of VoC?

Join FocusVision’s Zoe Dowling, Ph.D. as she leads a panel discussion that includes Alan Barkwill, MBA, Consumer Research Manager at Farmers Insurance, Stephanie C. Harris, Research Consultant, and Julie-Anne Reda, formerly of Cambia Health Solutions and new VP Product Management at FocusVision as they dig into this hot topic and talk about their views and experiences in the world of Customer Feedback.

In this webinar, we will cover:

Fill out the form below to watch this webinar:

* Indicates a required field.

We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.

See for yourself: Begin your journey to better customer insights

Request a demo

Sign up to receive news from FocusVision