Discover how your customer thinks, feels and acts for better business outcomes.
The Cost of Brand Dilution Cannot Be Ignored
See For YourselfOur comprehensive survey software, online focus groups, live video, and online community monitoring get you close enough to listen, view, connect and engage with your customers to gain an understanding and clear perspective of what drives their behavior and decisions so that you can design the right customer experience.
Want to understand how our comprehensive survey software and customer insights software can help in your marketing research? See for yourself – Watch this 90-second video.
What we do
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Industry leaders trust our survey software and customer insights software for their quantitative research and qualitative research.
Let us help you get your Customer Truth™
It isn’t enough for businesses to simply gain an understanding of their customers in terms of their experiences with brand, product, and services. Brands need to understand their customer holistically—their lives, the attitudes, opinions, and values. In essence, they need to understand their customer’s truths.
Read White PaperSeeing is believing. When you listen, view, connect and engage with your customers multi-dimensionally, you can truly understand what drives their behavior and decisions. This empowers you to create exceptional customer experiences. Simply put, it enables you to connect your story to theirs.
Customer Experience
Know your shopper journeys, get the Voice of the Customer (VOC) program, talk to your website users, understand your users’ online experience, and find out how and why people use your products. Learn more
Brand
Segment and target the right customer, find out your Net Promoter Score, and ad testing. Learn more
Product
Products and services testing, naming, pricing, and packaging. Learn more
Employee
Employee satisfaction surveys. Set 360-degree employee reviews. Learn more
Catch up on the latest market research news, tips, tricks, and opinions.
Online surveys allow you to directly ask and understand customer opinions and preferences. Here are five ways you can use FocusVision Decipher to gain better customer insights using more than just standard survey questions.
FocusVision asked 1500 U.S. consumers how they felt about LGBTQ in advertising, whether brands were doing an appropriate job representing LGBTQ and how this impacted their purchasing decisions using FocusVision Decipher.
In this podcast interview, we discuss the importance that customer research has when creating marketing strategies and content plans, how brands can use big and small data together to achieve predictability, and where AI and ML can add administrative value within your marketing stack.
Everything is encrypted, with protocols like Secure Socket Layer (SSL). Your data will follow the EU-US Privacy Shield Framework.
Our service team can consult on how to design your research, roll it out, train your people, and report on your results. They can also help recruit and manage panels, and train you to use our tools.
