The Art of Asking Questions: 5 Tips to Improve Question-Wording Asking questions is an integral part of how we communicate…
FocusVision Decipher: Surveys from Simple to Sophisticated
New innovations for faster, easier insightsSee For Yourself
98% of Companies Agree that Knowing Their Customer is Crucial to Building Great Customer Experiences. See What Data You Need.Read the full report
It’s so much more than market research
Our comprehensive survey software, online focus groups, live video, and online community monitoring get you close enough to listen, view, connect and engage with your customers to gain an understanding and clear perspective of what drives their behavior and decisions so that you can design the right customer experience.
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Traditional Marketing is Dead. It's About Experience.
The Missing Component to Winning in the Experience Economy – Understanding Your Customer Truth Is the Key
It isn’t enough for businesses to simply gain an understanding of their customers in terms of their experiences with brand, product, and services. Brands need to understand their customer holistically—their lives, the attitudes, opinions, and values. In essence, they need to understand their customer’s truths.Read White Paper
If we have learned anything from Brexit it is that nothing is certain – at least not for very long. For…
Voice of the Customer. We all know what I mean when I say that, right? Not necessarily. The more you…