We’re not talking about just “the voice of your customer”, but their minds, their true perspectives: Why they do what they do. How they think, feel, act.
Our comprehensive survey software, online focus groups, live video, and online community monitoring enable you to listen, view, connect and engage with your customers to gain an understanding and clear perspective of what drives their behavior and decisions so that you can design the right customer experience.
Want to understand how our comprehensive survey software and customer insights software can help in your marketing research? Watch this 90-second video.
What we do
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Industry leaders trust our survey software and customer insights software for their quantitative research and qualitative research.
Let us help you get your Customer Truth™
It isn’t enough for businesses to simply gain an understanding of their customers in terms of their experiences with brand, product, and services. Brands need to understand their customer holistically—their lives, the attitudes, options, and values. In essence, they need to understand their customer’s truths.
Read White PaperWhen you listen, view, connect and engage with your customers multi-dimensionally, you can truly understand what drives their behavior and decisions. This empowers you to create exceptional customer experiences. Simply put, it enables you to connect your story to theirs.
Customer Experience
Know your shopper journeys, get the Voice of the Customer (VOC) program, talk to your website users, understand your users’ online experience, and find out how and why people use your products. Learn more
Brand
Segment and target the right customer, find out your Net Promoter Score, and ad testing. Learn more
Product
Products and services testing, naming, pricing, and packaging. Learn more
Employee
Employee satisfaction surveys. Set 360-degree employee reviews. Learn more
Catch up on the latest market research news, tips, tricks, and opinions.
What happens when all of the messaging that we have orchestrated to attract and engage an audience is not what they hear when they talk to your customer-facing employees? That’s exactly what we set out to understand in a joint study with InnerView.
To deliver exceptional experiences for our customers, we need to understand them, and their lives in entirety. Fortunately, this is where online qualitative research, and specifically mobile ethnography, excels as a flexible tool, appropriate for a wide variety of research questions.
InnerView and FocusVision partnered to find out if companies are using what they know about the customer to build their brand story? Are they able to tell the story consistently during each interaction? The research indicates that many of the issues that marketers face could be self-inflicted.
Everything is encrypted, with protocols like Secure Socket Layer (SSL). Your data will follow the EU-US Privacy Shield Framework.
Our service team can consult on how to design your research, roll it out, train your people, and report on your results. They can also help recruit and manage panels, and train you to use our tools.
