FocusVision Decipher is the most comprehensive, scalable survey and reporting solution. Move beyond basic surveys to get closer to your customers, gain real insights and understand your Customer Truth™. Understanding why your customers do what they do; how they think, feel, act enables superior customer experiences. FocusVision offers a quick, easy and cost-effective solution for transitioning survey software from Qualtrics and allows you to go from simple to sophisticated surveys without compromise.
Q. Will I incur extra costs when migrating to a new platform? A. With our smooth transition program, you’ll pay no extra licensing costs until your existing Qualtrics software contract expires. In the meantime, you can immediately use FocusVision Decipher to field up to the number of completes guaranteed in your current Qualtrics contract.
Q. Can you assist with training and set-up? A. Yes! We offer a range of services to ensure your experience of FocusVision Decipher lives up to expectations. You’ll have a dedicated Customer Success Manager for consultation, a complete onboarding curriculum comprising of video tutorials, access to our knowledge base, assistance with importing surveys into Decipher as well as instruction on setting up surveys from scratch.
Q. Do you provide a dedicated server? A. For an additional cost, we can set up a dedicated server and provide 24/7 technical support.
Q. Is there a minimum contract period? A. Following any transition period, the contract will be for a minimum 12-month license. For example, your current Qualtrics licence expires on March 1st, 2019 and you have a minimum purchase of 10,000 completes per month. During the transition, you can field up to 10,000 completes on Decipher free of charge and after March 1st, you’d move to a 12-month license with Decipher.
What does FocusVision Decipher offer that Qualtrics can’t?
|*2017 industry survey among research professionals|
|Advanced, custom reporting and analytics tools||✕|
|Easy to use UI for enhanced programming productivity||✕||✕|
|Supports high complexity studies – powerful, no limitations platform||✕|
|Unlimited platform and seat access||✕|
|Mobile friendly, mobile first responsive design||✕|
|Expert programming staff (can support work overflow/custom development)||✕|